Contact us
Send us a note and a pharmacist calls you back
Support, orders and clinical questions all reach the same team at our Dallas laboratory. Fill out the form below and we will connect with you shortly.
Free consultation form
Please fill out the form below and we will connect with you shortly.
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Support and orders
(888) 383-2181
Fax (888) 383-2181
hello@rphlabs.com
9am–5pm CT, Monday to Friday
Prescribers and clinics
Order for patients, track samples and read results in the provider portal. Requisition and consent forms are issued with every account.
Before you write
Frequently asked questions →
Forms and requisitions →
Where we serve →
RPh Labs
8230 Elmbrook Drive, Suite 200
Dallas, Texas 75247
United States
- Hours
- Mon–Fri, 9am–5pm CT
- Phone
- (888) 383-2181
- hello@rphlabs.com
- Parking
- Private lot, suite entrance at the rear
Walk-in collection is not offered; the kit is mailed to you and returned by prepaid post.
On this page
Contact us: three easy ways to reach the lab
Every message reaches the same team in Dallas, whether you are a patient waiting on a result, a caregiver with a question, or a prescriber setting up an account. Call (888) 383-2181 between 9am and 5pm CT, Monday to Friday, use the form above at any hour, or email hello@rphlabs.com. Someone replies within one business day.
If your question is clinical and urgent, call rather than write. The phone is the fastest way to reach a person who can look at your order while you are still on the line.
What to include when you contact our pharmacogenomic testing lab
A few details save a round of emails and get your question to the right desk first time:
- Your full name and date of birth, as they appear on the order.
- Your order number, if you have already bought a kit.
- The name of your prescriber, for anything clinical.
- What you would like to happen next, such as a replacement swab or a call about a result.
Please do not email genetic results, photographs of documents or insurance cards. Ordinary email is not secure, and our team can collect anything sensitive over the phone or through the provider portal. How we handle your information is set out in our HIPAA policy.
Talk to a pharmacist about your results
Every report is reviewed by a PharmD pharmacist before it is released, and a free consultation is included with the at-home kit. If you would like to talk to a pharmacist about what a result means for a medicine you already take, say so when you call and we will book the time.
Bring your current medication list to that call, including anything you buy over the counter. Your pharmacist can only comment on what they know you are taking, and any change to a prescription is a decision for you and the clinician who wrote it.
PGx test support for kits, billing and shipping
A kit that has not arrived, a swab that needs replacing, a question about a charge: PGx test support runs through the same phone line and inbox as everything else. Billing questions go to the team that files the claims, and you can check the insurances we accept first if that is easier.
Forms and requisitions are on the forms page, and the states we currently serve are listed on where we serve.
Visiting the Dallas genetic testing lab
The Dallas genetic testing lab is at 8230 Elmbrook Drive, Suite 200, with a private lot and the suite entrance at the rear. Samples are not collected on site. The kit is posted to you and comes back by prepaid mail, so there is no need to travel to be tested.
Prescribers, partners and couriers are welcome during office hours, and it helps to call ahead so the right person is available when you arrive.
Contact FAQ
How quickly will someone reply?
Messages sent through the form or by email are answered within one business day. Phone is faster: calls are answered during office hours, 9am to 5pm CT, Monday to Friday.
Can I ask about a family member’s test?
Only with their permission. Genetic results are protected health information, so we confirm who you are and that the patient has authorised us to speak with you before discussing anything specific.
Do you collect samples at the Dallas laboratory?
No. There is no walk-in collection. The kit ships to your address with a prepaid return mailer, and a cheek swab takes about two minutes to collect at home.
How does a prescriber open an account?
Send a note through the form or call the lab, and the team will set up portal access and issue requisition and consent forms. You can also read the for providers page first.