Accessibility Statement

1. What this accessibility statement covers

RPh Labs is committed to making pharmacogenomic testing usable by everyone, including people who browse with a screen reader, with a keyboard alone, with speech recognition or magnification, or who need captions, strong contrast or reduced motion.

This accessibility statement applies to this website and to the ordering, account and report pages behind it. It does not cover third-party websites we link to, which publish their own statements.

Accessibility carries more weight here than on an ordinary website. This is how people order a medical test and how they read their results. A barrier on this site is a barrier to care, not just to a web page, and we treat it that way.

2. Conformance status: WCAG 2.1 Level AA

The Web Content Accessibility Guidelines (WCAG) define how to make web content more accessible to people with disabilities. There are three levels of conformance: A, AA and AAA. Level AA is the benchmark used by the ADA and by Section 508.

RPh Labs is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the standard.

We say partially on purpose. Automated testing reaches only part of the standard, and we would rather tell you exactly what we test, what we found and what is still outstanding than claim a level of conformance we cannot evidence. Section 5 lists what we know about.

3. What we have done to make this site accessible

• Accessibility is part of how pages are built here, not a pass added at the end.
• Pages are built on semantic HTML with proper landmark regions, one main heading per page, and headings that descend in order.
• Every page opens with a Skip to content link for keyboard and screen reader users.
• Colour pairings are checked against the 4.5:1 contrast minimum before they ship, and the site runs on one deliberately restrained palette rather than ad hoc colours.
• Automated accessibility testing is run against the key pages whenever a template or a key page changes.
• Issues get fixed rather than logged and left. The two scrolling carousels and two low-contrast captions found in our October 2026 review were corrected the same day.

4. Accessibility features you can use today

• Keyboard. Every link, button, form field, menu and scrolling carousel can be reached and operated with Tab, Shift and Tab, Enter, Space and the arrow keys. Whatever has focus shows a visible outline.
• Screen readers. Headings, lists, tables, landmarks and form labels are marked up so a screen reader can announce and jump between them. Images that carry information have text alternatives, and decorative images are hidden from assistive technology.
• Zoom and reflow. Pages reflow to a single column and stay usable at 200% zoom and at phone widths. Nothing on this site blocks pinch-zoom.
• Reduced motion. The site is deliberately still. There is no autoplaying video, no parallax and no scroll-hijacking, and smooth scrolling switches itself off when your system asks for reduced motion.
• Readable text. One typeface at 17px with generous line spacing, and running text held to a comfortable line length rather than stretched across the screen.
• Plain language. Long clinical and legal pages open with a plain-language summary and carry an On this page list, so you do not have to read them from top to bottom to find one answer.

5. Known limitations

We would rather name these than have you discover them. For any of them, section 6 tells you how to get the same information another way.

• PDF documents. Requisition forms, Advance Beneficiary Notices and some test reports are generated as PDFs that are not yet fully tagged for screen readers. Ask us and we will supply the same content in an accessible format.
• Third-party components. Card payment fields are rendered by Stripe, the map on our contact page by Google, and some forms by Gravity Forms. We choose vendors with accessibility in mind, but we do not control their markup. If one of them blocks you, we will take your order or answer your question by phone.
• Automated testing has limits. Testing tools reliably catch only part of the standard. Problems like a confusing focus order, an unclear link name or an unhelpful alt text need a person to judge. Our manual testing is ongoing rather than finished.
• Older articles. Blog posts published before our current standards may carry thin alt text or headings that skip a level. We correct these as we find them.

6. Reports and documents in another format

If any part of this website, or any document we send you, is not accessible to you, we will give you the same information another way at no cost to you. That includes:

• your test report in large print, or as an accessible document rather than a PDF;
• your report read to you by a pharmacist over the phone;
• help completing a requisition, insurance or consent form by phone;
• paper copies by post.

Call (888) 383-2181 or email hello@rphlabs.com and ask. You do not have to explain or document a disability to make this request.

7. Browsers and assistive technology we support

This site is built and tested to work with current versions of:

• Chrome, Edge, Firefox and Safari on desktop;
• Safari on iOS and Chrome on Android;
• screen readers including NVDA and JAWS on Windows, VoiceOver on macOS and iOS, and TalkBack on Android;
• browser zoom, operating-system magnification and speech recognition.

It may not work reliably in browsers more than two major versions out of date, or in Internet Explorer, which its vendor no longer supports.

8. Technical specifications

Accessibility on this site relies on HTML, WAI-ARIA, CSS and JavaScript, and on the combination of those with your browser and any assistive technology you use.

The site degrades gracefully. If JavaScript does not run, the content, the navigation and the ordering flow remain usable.

9. How we test, and how we keep this accessibility statement current

• Automated testing with axe-core against the WCAG 2.0 and 2.1 Level A and AA rule sets, run over the home page, How It Works, the test kit page, the Medication List, Where We Serve, the FAQ, Contact Us, the cart and the policy pages.
• Manual keyboard-only walkthroughs of the ordering and account journeys.
• Contrast checks on every colour pairing in the palette.
• Review whenever a template or a key page changes, and at least once a year.

Most recent review: October 1, 2026. Every page listed above returned no automated WCAG 2.1 Level AA errors on that date. Evaluation method: self-evaluation by RPh Labs.

This accessibility statement is updated whenever a review changes what it says. The last reviewed date at the top of this page tells you when that last happened.

10. Tell us about a barrier

If you hit something on this site you cannot use, we want to hear about it. It is the fastest way we find the problems testing misses, and it fixes the site for the next person as well as for you.

Tell us the page you were on, what you were trying to do, what happened instead, and the browser and assistive technology you were using if you know them. Partial detail is genuinely fine, so please do not let missing information stop you writing.

We aim to acknowledge within 2 business days and to respond properly within 5 business days. If a fix will take longer than that, we will tell you so and arrange another way to get you what you needed in the meantime.

11. Formal complaints and your rights

If our response does not resolve the problem, you can take it further.

• RPh Labs is a health care provider. Section 1557 of the Affordable Care Act and the Americans with Disabilities Act require us to provide auxiliary aids and services so that people with disabilities can communicate with us effectively.
• You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at hhs.gov, by post, or by phone. Filing a complaint will not affect your care, your results or your orders with us.
• Nothing in this accessibility statement, or in our Terms of Service, limits your rights under the ADA, Section 1557, Section 504 or state accessibility law.

12. Contact us

A person reads and answers these. Accessibility requests are never routed to an automated queue.

You can also reach us through our contact page. Related reading: our Terms of Service, Privacy Policy and HIPAA Policy.